Edison and Innovation Blog

Learning Innovation from Thomas A. Edison
October 24, 2013

Creativity Requires Time

Author: Don Mangum, Jr. - Categories: Become More Innovative - Tags:

I found this video recently that helps illustrate an issue that often occurs in innovation. People want to rush innovation, but often you can’t. Innovation is a process and it takes time to get from the beginning to the end. If you rush or try to skip part of the process you will become frustrated and probably will not find success.

One part of innovation that most often takes time is the creativity. It can’t be rushed, hurried or done in the midst of distractions. To be successful you must find the time and place to be creative. If you do you will be able to make something truly amazing.

October 17, 2013

Is customer service innovative?

Author: Don Mangum, Jr. - Categories: Innovation Quotes, Thomas Edison - Tags:

Excellent Customer SerciveThis past week I went into an auto parts store and received excellent customer service. The people who worked with me were upbeat, knowledgeable, and courteous; and they appeared to be having a good time. It turned out that my problem was covered by a warranty. They dealt with the issue quickly and easily, and I was on my way feeling as if I had made new friends. After I got home, I asked myself, are we at the point where excellent customer service is now innovative?

I reflected on various customer service experiences I have had in the past few months. I realized that great customer service is definitely unusual. I came to the conclusion that while such attention to the customer, or end user, may not be innovative, it is definitely part of innovation.

In Edison’s time, they did not talk about customer service in the same way we do now, but he did have insights into helping the people who used his innovations. He once said, “My philosophy of life is work. Bringing out the secrets of Nature and applying them for the happiness of man—I know of no better service to render during the short time we are in this world.” Focusing on the happiness of the customer or user of the innovation may be one of the untapped keys to successful innovation. So, if you are having problems with your innovation, focus on the happiness of your customer, it may make all the difference.

This blog was originally posted November 19, 2012

October 10, 2013

Learn more from Edison

Author: Don Mangum, Jr. - Categories: Thomas Edison - Tags: ,

We believe you can learn about innovation and other areas of life from observing the lives of others. This is why we study the lives of innovators. When you study the life of an innovator you can learn what is applicable to you and your situation.

Recently, I viewed this short video about the life of Thomas Edison. Two areas stuck out for me:

1- Edison was focused on making his inventions commercial.
2- He took risks but was not reckless.

That is what I learned from Edison this week. Take a look and let us know what you learned.

October 3, 2013

Dreaming About Innovation

Author: Don Mangum, Jr. - Categories: Become More Innovative, Innovation Quotes - Tags: ,

We live in a world where yesterday’s science fiction is today’s science fact. Inventions that were just dreams are now in everyday use. Edison was this type of dreamer. He stated, “I find out what the world needs. Then I go ahead and try to invent it.” You could also state this as, “I dream about what the world needs and then go out and create it.”

Below is a very interesting video of 10 Future Technologies That Already Exist. Some people dream about inventions, but others go out and create innovation. Today spend some time dreaming about what the future can hold and then go out and create it. Other people are creating the future and you can too.

This blog was originally posted July, 17 2012