Hiring the correct people is a very difficult task. Companies create a lot of processes that help insure that the right people are in the right positions to create the most value for the organization. This is an essential task to insure success of any group.

While working at a company that was experiencing amazing growth, the CEO had instituted using one of those very comprehensive survey/tests as part of the hiring process. It became a tool that we relied on heavily as we looked to new hires. We all felt that it had been helpful to us, and would discuss the scores when choosing between potential employees.

It was decided that we would administer the test to current employees to help make decisions in promotions as well as  other decisions. The test was supposed to be able to give the aptitude for specific positions. It worked well until a woman who ran one of our operations groups, took the test. She reported to me and was an exceptional, innovative employee and leader. When we got the results back they were very low. Not only did they say that she would not be good at her current position, but also that she would not be good at any of the other positions she had held.

The CEO was not happy with the results. She had worked for him when he ran the same operations and believed that she was an outstanding employee. Her current performance also showed that she was very good at what she did. This test did not reflect the reality of her as an employee. He decided that there must have been a problem in administering the test and had our HR department give it to her again, but this time with some additional instructions. When we got the results they were still low and did not come close to reflecting how good she was at what she did.

This experience taught us some important lessons. First, some people just don’t test well, despite being exceptional in many other ways. Second, we can limit people by labeling them or coming to conclusions about their potential without giving them a chance.

Edison Working on InnovationWe continued to use the test because it was a helpful tool, but we deemphasized its importance going forward.  It became a guide, not a limit. Thomas Edison put it this way, “If we all did the things we are capable of doing, we would literally astound ourselves.” So don’t set limits on what you and those you work with can do. This may be the key to making your group more innovative.

This Blog was originally posted December 8, 2016

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